Contact Us
Contact Support
For questions about products, deliveries, payments, or your account, please email our support team at contact@rashidhospitaldubai.com.
To help us assist you efficiently, please describe your request clearly and include any relevant details.
Questions About an Existing Order
If you are contacting us about an order, please include:
- Your order number
- The name used when placing the order
- The email address used for the order
- A clear description of your question or issue
- Relevant product details, if applicable
Response Time
We aim to respond to support requests within one business day. During busy periods, some requests may take longer. Please avoid sending repeated messages about the same request, as this may delay our response.
How We Can Help
Support can help with general questions about ordering, payment, delivery status, product availability, account access, and order-related concerns.
We can also help clarify general information shown on the website, including information on the Delivery and FAQ pages.
What Support Cannot Help With
Our support team cannot provide medical consultations, diagnose health conditions, recommend treatment, or give personal medical advice.
We cannot issue prescriptions, change a prescription, or advise on prescription suitability. For medical concerns or prescription questions, please contact a qualified healthcare professional.