Terms and Conditions

Operator

This website is operated by the online pharmacy responsible for processing orders placed through this website in the United Arab Emirates. Details for contacting the operator are available on the Contact page.

By using this website or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use the website or place an order.

Orders and Payment

Orders placed through the website are subject to product availability, verification and acceptance. Submission of an order does not guarantee that the order will be accepted or supplied. We may cancel or decline an order where payment cannot be authorised, product information is incorrect, stock is unavailable, or supply would not be appropriate.

Prices are shown in UAE dirhams unless stated otherwise. Delivery charges, if applicable, will be shown before you complete your order. Payment must be made using the payment methods offered at checkout.

• Please provide accurate customer, delivery and contact details.
• You are responsible for checking your order before payment.
• We may contact you if further information is needed to process an order.
• An order confirmation does not replace any prescription or professional medical advice.

Shipping and Delivery

We deliver to eligible locations within the United Arab Emirates, subject to service availability. Delivery estimates are provided for guidance only and may vary due to stock availability, delivery capacity, weather, public holidays, address issues or other circumstances outside our reasonable control.

You are responsible for ensuring that someone authorised is available to receive the order where required. Certain products may require special handling, age verification, prescription verification or delivery conditions before they can be supplied.

Please inspect your delivery upon receipt. If an item is missing, damaged or appears incorrect, contact us promptly through the Contact page and keep the item, packaging and order details available for review.

Returns and Refunds

For health, safety and product-integrity reasons, medicines, healthcare products and personal-care items may not be eligible for return once delivered. This may include items that are opened, used, damaged after delivery, temperature-sensitive, or unsuitable for resale.

If we supplied an incorrect item, or an item arrives damaged or defective, contact us as soon as possible through the Contact page. We may request photographs, product details, batch information, packaging and proof of purchase to assess the request.

Where a refund is approved, it will normally be made to the original payment method. Processing times may vary depending on the payment provider and the nature of the request.

Prescriptions and Medical Disclaimer

Prescription medicines may only be supplied after valid prescription information and any required verification have been completed. We may refuse, delay or cancel the supply of a prescription medicine if the prescription is unclear, incomplete, expired, cannot be verified, or where supply is not appropriate.

Information on this website is provided for general product information only. It is not a substitute for medical advice, diagnosis or treatment from a qualified healthcare professional. Always read product labels, instructions and warnings before use.

Do not delay seeking professional medical advice because of information on this website. In an emergency or where urgent medical care is needed, contact the appropriate emergency service or healthcare provider immediately.

Limitation of Liability

We aim to keep website information, pricing, stock details and product descriptions accurate and current. However, errors, omissions, technical issues or changes may occur. We may correct information or cancel affected orders where necessary.

To the extent permitted by applicable requirements, we are not responsible for indirect or consequential loss arising from use of the website, delayed delivery, unavailable products, or reliance on general information provided on the website. Nothing in these Terms and Conditions excludes liability that cannot lawfully be excluded.

You are responsible for using products only as directed and for checking whether a product is suitable for your individual needs, allergies, health conditions and current medicines.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our services, products, operational requirements or applicable requirements. The version published on this page applies to use of the website from the date it is posted.

Please review this page before placing an order. Continued use of the website after updated terms are published indicates acceptance of the revised Terms and Conditions.