Privacy Policy
Information We Collect
We collect information you provide when you create an account, place an order, contact us, submit a review, or use our services. This may include your name, email address, telephone number, delivery address, account details, and order history.
As an online pharmacy, we may also collect information needed to process pharmacy-related orders, such as prescription details, information provided by a healthcare professional where applicable, and health information that is necessary to supply requested products safely.
- Device, browser, and IP address information
- Website usage and interaction data
- Payment and transaction information
- Delivery preferences and order communications
How We Use Your Information
We use personal information to process and deliver orders, verify prescriptions where required, provide customer support, manage accounts, process payments, and communicate about orders and deliveries.
We may also use information to maintain website security, prevent fraud, improve our products and services, respond to enquiries, comply with applicable obligations in the United Arab Emirates, and send marketing communications where you have chosen to receive them.
Cookies
We use cookies and similar technologies to help the website function, remember your preferences, keep your account session secure, understand how visitors use the site, and improve performance.
You can manage or disable cookies through your browser settings. Some website features, including account access, shopping basket functions, and checkout, may not work properly if essential cookies are disabled.
Third Parties and Payment Processors
We may share personal information with trusted service providers only where necessary to operate the website and provide our services. These providers may include delivery partners, payment processors, website hosting providers, technology providers, customer support tools, and professional advisers.
Payment card details are processed by secure third-party payment processors. We do not use payment information for purposes unrelated to processing your transaction, handling refunds, preventing fraud, or meeting applicable requirements.
We may disclose information where necessary to protect our rights, prevent unlawful activity, respond to valid requests from authorities, or meet legal and regulatory obligations.
Data Retention
We retain personal information for as long as needed to provide our services, manage orders and accounts, resolve disputes, maintain business records, and meet applicable obligations. Health-related and prescription information may be retained for an appropriate period where required for pharmacy operations and record-keeping.
When information is no longer needed, we will delete it, anonymise it, or securely store it until deletion is appropriate.
Your Rights and Choices
You may request access to personal information we hold about you and ask us to correct inaccurate or incomplete information. You may also request deletion or restriction of certain information where this is appropriate and subject to our record-keeping obligations.
You can opt out of marketing emails at any time by using the unsubscribe option in the message or by contacting us. Opting out of marketing communications will not affect essential messages about orders, deliveries, payments, account security, or customer service requests.
Contact Us About Your Data
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us through the Contact page. Please provide enough information for us to identify your request and respond securely.
We may need to verify your identity before responding to requests involving personal or health-related information.